Entrepreneurs put their heart and soul into their brands. They spend countless hours agonizing over growth and success. The business cycle goes as planned and they’ve reached their goal. They’re ready to sell. The reality of this phase in the business cycle is the ugly truths about selling your business – your brand. It is a […]
Category Archives: Customer Service
Why You Should Stop Relying on Process & Empower Employees Instead
When do you allow process and procedure get in the way of customer service? When do you choose to empower employees rather than rely on the process? It’s a fine line, but I think it is a line worth finding. I had a poor experience at a favorite chain of mine recently. I went to […]